Personal Data Policy
We never give your personal data to third parties without your permission. We comply with the Personal
Data Act when handling personal data.
General Terms and Conditions
Terms and Conditions
These terms and conditions govern all purchase orders made through G'Old Atelier's online store at www.g-oldatelier.se (hereafter referred to as the Webstore),
covering every purchase agreement entered online with G'Old Atelier AB (hereafter referred to as G'Old
Atelier). We recommend that you review these terms and conditions thoroughly before placing an order.
Please note that these terms and conditions may be revised periodically, so we advise you to check them
before each purchase you make in the Webstore.
A binding purchase agreement is established as soon as we confirm your order and send an order
confirmation with a link to pay to the email address you provided. If an item becomes out of stock
before the Webstore is updated to reflect this, G'Old Atelier will inform you via email. We may offer a
substitute product or cancel the order and issue a refund if the payment was made. If incorrect pricing
information has been displayed on the Webstore, you will be given the option to either buy the item at
the correct price or cancel the order.
You must be at least 18 years old and not under guardianship to make a purchase in the Webstore. G'Old
Atelier assumes that minors who make purchases on www.g-oldatelier.se provide accurate age information and/or
have obtained the required consent from their guardian to buy the item(s). If this is not the case, the
buyer may be responsible for any costs incurred due to an invalid agreement.
The prices listed in our Webstore include VAT but do not cover delivery charges or possible payment fees.
For purchases outside the European Union, customs fees or other taxes and charges may be added to the
purchase price.
Payment
Payment is currently made in Swedish kronor (SEK) for shipments to Sweden. Payment can be carried out by
credit or debit cards and any other payment method according to our Link-to-Pay options, such as
Mastercard, Maestro, Visa, Visa Electron, Visa Pay, Diners Club International, Discover, JBC, and Union
Pay.
G'Old Atelier reserves the right to check the cardholder's address, the card's validity, and that your
account has the capacity to be charged with the full amount. G'Old Atelier reserves the right to decline
a purchase.
Mail Order Services
If additional costs are required for the work to be done well, we will contact you first to discuss a new
quote and time for completion. We reserve the right to refuse to repair your shoes if they are not
compliant with the information or condition provided when contacting G'Old Atelier. In such cases, you
may pay for return shipping for your shoes or we may dispose of them for you. Once a repair has begun,
it cannot be undone.
Due to the nature of the service offered—completely handmade and the likely inconsistencies of the
original materials—small imperfections may appear. We encourage you to contact us should there be any
problem that you were not informed of. We will be happy to assist you further. Advance payment only.
Free return within Sweden—the customer is responsible for shipping to us. Contact our customer service
for shipping rates to other countries.
Damaged Products
We work hard to avoid damages or defects in our products. Should you find that an item is damaged or
defective, we will offer a replacement of the item in question. Should you not accept a replacement, you
will be refunded the original cost of the item and the return cost, unless the defect can be repaired,
in which case G'Old Atelier will cover the cost of the new shipping. If the damaged item was part of an
order containing other purchased items, the cost of the original delivery will not be refunded. You are
asked to always examine your received products at the time of delivery and as soon as possible report
any deviations from your order to us.
We will refund you as soon as possible, at the latest within 30 days from the date the returned item is
received by G'Old Atelier and we have established that the item is damaged or otherwise defective.
Always save your receipt.
Colours
We cannot guarantee that the colours appearing in the Webstore reflect the product colours in reality.
The colours can be reflected in different ways depending on, for example, your computer or phone screen,
graphic card, and computer settings.
Company Information
G'Old Atelier
Marmorgatan 5
118 67 Stockholm
Sweden
Company Registration number: 559466-5001
VAT registration number: SE559466500101
