Shipping and Delivery

We offer free shipping and free returns for addresses within Stockholm City ONLY and/or when buying products over 800 Kr within Sweden. When purchasing a product under 800 Kr outside Stockholm City shipping costs 100 Kr. International shipments are subject to quote please contact G'Old Atelier. In case you prefer to receive your item with any other delivery service of your choice please inform us before placing the order. Please make sure the parcel is sent with insured and traceable mode of transportation and that you keep your receipt for the shipment.

Any Item purchased through the Webstore has 1-2 days shipping time starting from the day the payment is completed. Time of delivery within Sweden is on average 2-5 business days. All shipping costs will be specified in the purchase order so that the cost is clearly visible to you prior to completing the order.

All shipping costs will be specified in the purchase order, so that the cost is clearly visible to you prior to completing the order.

Packages Returned as Undeliverable

When your package is sent you have 14 days to collect it. Packages that are not picked up are sent back to us and you will then be invoiced 250 Kr for shipping and administration costs. Non-collected packages are normally not covered by the right to return items as well as the returned order.

Returns and Exchanges

We always have a standard 14 days right of withdrawal from the day you received the item from our Webstore. We require the goods to be in original condition and that you have not used them (other than trying them on at home - on a smooth surface in case of footwear) otherwise the return will not be accepted.
The customer is responsible for the return shipping. You will be refunded for the goods excluding the shipping cost once they have been returned to us.
Please note that it may take a few days for the money to arrive in your account (usually 1-2 banking days) but no more than 30 days.
Complaints are always handled according to the Consumer Purchase Act.
Right of withdrawal does not apply to services.